FAQ

Here is a list of my MUST haves and answers to your most asked questions.  I hope that this is super helpful to you!

 

What kind of laser cutter do you use?

I have a Universal Laser Cutter.  I would recommend talking to a local representative for questions.  They are super helpful and their customer service is FABULOUS.  They will be able to direct you towards the machine that will serve your needs.  My biggest advice...buy Made in the USA.  You know the old saying, "you get what you pay for"...it is TRUE!

 

What kind of wood do you use?

I love using 1/4 inch birch plywood.  It cuts like butter on my laser cutter.  I purchase mine from Home Depot.  This is what I use for ALL of my door hangers.  It has a great weight to it and is super smooth to paint on.

Not interested in cutting your own blanks, you can check out the Blank Wooden Cutouts available in my shop.

 

What kind of paint do you use?

Back in the day when I was teaching 3-5 local workshops a week, I was having paint mixed by the gallons at Lowe's.  Their Olympic One paint was the BEST!  Unfortunately they are no longer carrying it and I don't have a great suggestion for a bulk paint.  I am currently using DecoArt craft acrylics.

 

 

Here is a link to my affiliate Amazon Store with all of the supplies that I use for shipping, crafting, and everything else. :)

 

Shipping Policy

Please allow 5-7 business days for processing/cutting your order.  Shipping times will depend on the carrier.

 

Return Policy

DLP Designs is a cut per order business.  This meaning that we do not keep an inventory of cutouts on hand.  We cut orders as they are received.  You could say that they are always hot off the press. LOL!

For this reason, we do accept order returns.  With this being said, if you receive an order and something is broken or not correct, please contact us immediately.  We want you to be super happy and ready to create all kinds of happy with your craft products.  We will do everything in our power to correct a mistake on our part, to make you happy.  

Please open your order immediately upon delivery to check it over.  If there are any issues email us as soon as possible at info@paintandwood.com.